Terms of Service

These terms are the agreement between you and Alberto Tomasoni, Via Piave 2, 24040 Lallio (BG), Italy ("we", "us"), who runs Wayfare: the website www.wayfare.online, Wayfare Web and the Wayfare app. By creating an account you accept them. How we handle personal data is explained in the Privacy Notice.

1. What Wayfare is

Wayfare helps you find people who are travelling to the same place at the same time, send them a chat request and talk before you leave. Wayfare is not a dating service, a travel agency or a booking service: we do not organise trips, sell travel or accommodation, or take part in what members agree among themselves.

2. Who can use Wayfare

•You must be 18 or over. We ask for your date of birth and refuse anyone younger.

•One account per person, with true information about yourself.

•You may not use Wayfare if we have previously removed your account, unless we allow it.

•Keep your password to yourself. Tell us at support@wayfare.online if you think someone has used your account.

3. Verification

We confirm your email address. You can also choose an identity check: a person on our team compares a selfie with an identity document. A verified badge means the check was passed when it was made. It is not a guarantee of who someone is, of their intentions or of their behaviour.

4. Rules of conduct

On Wayfare and when you meet people you found through it, you must not:

•harass, threaten, intimidate or impersonate anyone;

•publish illegal content, hate speech, sexual content or violent content;

•use Wayfare to look for sexual encounters or to offer or buy sexual services;

•ask for money, run scams, promote businesses or send spam;

•share other people's private information without their permission;

•copy, scrape or access Wayfare with bots or automated tools, or try to get around its security;

•create accounts for others, or for anyone under 18.

5. Your content

What you publish (photos, profile, trips, messages, reviews) stays yours. You give us a non-exclusive, free, worldwide licence to store, show and process it only as needed to run Wayfare. The licence ends when you delete the content or your account, except for copies other members already received and backups that are overwritten within 30 days. You confirm you have the right to publish what you post. Reviews must describe a real experience; fake or paid-for reviews are not allowed.

6. Moderation, reports and how to contest a decision

•Anyone, including people without an account, can report content or a profile they think is illegal or breaks these terms: from the report button in Wayfare, from the page www.wayfare.online/report, or by writing to support@wayfare.online. A notice should explain why the content is illegal, say where it is, and include your name and email (not required for child sexual abuse material) and a statement that you believe it to be accurate and complete. We confirm receipt and tell you what we decided.

•Reports are reviewed by a person. Automated tools only limit abuse, for example the number of requests per day; they do not remove content or accounts on their own.

•If we act, we may remove content, hide trips from searches, limit features, or suspend or close an account. We tell the person concerned which rule or law was involved, what we did and why, unless the law or someone's safety prevents it.

•You can contest any decision within six months by replying to our message or writing to support@wayfare.online: a person who did not take the original decision reviews it. In the EU you can also turn to an out-of-court dispute settlement body certified under the Digital Services Act, or to the courts.

•We may suspend, after a warning, people who repeatedly post illegal content or repeatedly send manifestly unfounded reports.

•If we learn of a threat to someone's life or safety, we inform the competent authorities.

7. Meeting other travellers

Meeting people you met online carries real risks. We offer tools (verification, trust score, reports, blocks) but we do not run background checks and cannot guarantee anyone's identity, age, intentions or conduct. You decide whether to meet, travel or share accommodation with someone, and you are responsible for that decision. Meet in public first, tell someone you trust where you are going, keep control of your own money, documents and travel plans, and in danger call the local emergency services. Read our safety page.

8. Shared expenses

The expense tracker only records what members tell it. Wayfare does not hold, transfer or guarantee money between members and does not settle disagreements about money.

9. Plans and payments

•Wayfare has a free plan and paid plans (Compass, Atlas and Horizon). What each plan includes and its price are shown on the pricing page and before you pay. The price shown is the final price: there are no additional fees.

•Payments are processed by Stripe. Plans are paid in advance, monthly or yearly, and renew automatically at the end of each period until you cancel.

•You can cancel at any time from Settings → Subscription. Cancellation takes effect at the end of the period already paid, and you keep the plan until then. Apart from the right of withdrawal (section 10) and cases where the law provides otherwise, periods already started are not refunded.

•If we change a price, we tell you at least 30 days in advance. The new price applies from the next renewal, and you can cancel before it does.

10. Right of withdrawal (consumers in the EU, the UK and elsewhere where it applies)

•You can withdraw from a paid plan within 14 days of buying it, without giving a reason.

•When you buy, you ask us to start the plan straight away. If you then withdraw, you pay only for the days you used, and we refund the rest within 14 days, to the payment method you used.

•How to withdraw: use the "Withdraw from contract" button in Settings → Subscription, available for the 14 days, or write to support@wayfare.online, for example with the model form below. We confirm by email.

•Model withdrawal form: "To Alberto Tomasoni, Via Piave 2, 24040 Lallio (BG), Italy, support@wayfare.online: I hereby give notice that I withdraw from my contract for the following service: Wayfare [plan], ordered on [date]. Name: [ ]. Email of the account: [ ]. Date: [ ]."

11. Our responsibility

•Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, for fraud, gross negligence or wilful misconduct, or your rights as a consumer, including the legal guarantee that the service conforms to what was agreed.

•Within those limits, we are not responsible for what other members say or do, on Wayfare or when you meet them, or for losses that were not foreseeable or that concern a business activity.

•Where the law allows a limit, our total liability is limited to the greater of what you paid us in the 12 months before the event and 100 euros.

12. Availability and changes to Wayfare

We work to keep Wayfare available but cannot promise it will never be interrupted, for example for maintenance or problems with our providers. Wayfare is new and will change: if a change significantly reduces what a paid plan offers, we tell you in advance and you can cancel and receive a refund for the unused period.

13. Ending the contract

•You can delete your account at any time from Settings → Delete account. Any paid plan is cancelled at the same time.

•We may suspend or close an account for serious or repeated breaches of these terms, illegal activity or risks to other people, following section 6. If we close Wayfare altogether, we give 30 days' notice and refund the unused part of paid plans.

14. Changes to these terms

We may change these terms for valid reasons: new laws, new features, safety. For changes to your disadvantage we tell you at least 30 days in advance, unless the law or safety requires sooner; you can delete your account before they apply. We ask you to accept the new version the next time you open Wayfare.

15. Law and disputes

These terms are governed by Italian law. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you can bring a claim before the courts of your place of residence. For anyone else, the courts of Milan have jurisdiction. Before going to court, write to us: most problems can be solved quickly.

16. Contact and legal information

Alberto Tomasoni, Via Piave 2, 24040 Lallio (BG), Italy

Support, reports and contact point for members and authorities under the Digital Services Act: support@wayfare.online (we answer in Italian and English).

Privacy: privacy@wayfare.online

The Wayfare name, logo, design and software belong to us; you may not use them without permission.