고객센터

Wayfare helps you find real, verified travel companions. You publish where and when you want to go, explore the 3D globe, swipe through compatible profiles, and once there's mutual interest you chat to plan the trip together.

Tap “Sign up”, enter your email and password, then confirm with the OTP code we email you. You can also sign in with Google. A short guided tour starts after your first login.

No. The core features — profile, trips, globe, search and chatting with matches — are free. Paid plans (Compass, Atlas, Horizon) unlock extra features.

Yes. Wayfare is a PWA: your browser will offer an “Install Wayfare” prompt, or use the browser menu → “Add to Home screen”. It behaves like a native app.

Go to “ID verification” from your profile. You'll submit a document through a secure process: once confirmed, the verified badge appears on your profile and boosts other travellers' trust in you.

It's an indicator that sums up how trustworthy you are: identity verification, profile completeness, ratings received after trips and your behaviour in the community. The higher it is, the more visible you are in search.

Add photos, a bio, your interests, travel style and pace, dietary needs and budget range. A complete profile gets better matches and more chat requests.

Up to 6 photos. The first one is your main photo, shown in results and in the swipe deck.

You set your criteria (destination, dates, age, interests, style, budget) and Wayfare computes a compatibility score against travellers with a compatible active trip. You swipe through profiles and like whoever interests you.

Before you set any filters, instead of profiles you see an interactive 3D Earth: rotate it, zoom and tap cities to explore destinations.

You need search criteria: set at least a destination or some dates. If results stay empty, widen the age range, remove some advanced filters or try broader dates — there may simply be few active trips for that combination.

Under each profile you see the interests you have in common and the overlapping trip days: these are the main compatibility signals.

Go to “Create a trip”, pick the destination city, the start and end dates and add any notes. The trip becomes active and visible to other compatible travellers.

Yes — from “My trips” open a trip to manage it. Deleting it removes you from search results for those dates and destination.

For each trip you can build an itinerary and share it via a link. Whoever gets the link can view it without an account.

Yes, every trip has an expenses section to log costs and keep them under control together with your companions.

You send a chat request from a profile. When the other person accepts, a conversation opens and you both get an “It's a match!” notification.

Yes: in-app notification, the bell, and — if enabled — push notifications and email. Manage it all from your notification settings.

Of course. Declining a request doesn't notify the other person intrusively and opens no conversation.

From a profile or a chat you can block or report a user. Anyone you block can no longer see or contact you, and reports are reviewed by the team.

Prefer verified profiles, keep early conversations inside the app, share your plans with someone you trust, and meet in a public place the first time. There's more in the Safety centre.

Yes. Payments are handled by Stripe and Wayfare never sees or stores your card numbers.

Compass, Atlas and Horizon, with increasing perks (more visibility, advanced search and contact features). See the full comparison on the Pricing page.

Yes, and it is worth saying plainly. The support queue runs Horizon, Atlas, Compass, then free accounts. Within the same plan, whoever has waited longest goes first. Free tickets are still read and answered — they come later, not instead of.

From “Subscription” in your account open the management portal: there you can change plan, update your payment method or cancel. Cancellation stays valid until the end of the period.

Yes, from the management portal you can switch between monthly and annual billing at any time.

On first visit you choose what to accept from the cookie banner. Analytics turn on only if you consent; you can change your choice anytime.

Yes. From your account settings you can request a data export or delete your account. Deletion is permanent.

Other travellers who match the search criteria. Anyone you've blocked can't see you. We don't share your personal data with third parties for advertising.

Open notification settings and allow notifications when the browser asks. You'll get alerts for requests, matches and messages even when the app is closed.

Yes, for important events such as welcome, new requests and matches. They're designed not to be intrusive.

11 languages. Switch language from the picker in the top menu; your choice is remembered.

On the login screen tap “Forgot password”, enter your email and we'll send you a link to set a new one.

Check your spam folder and wait a few minutes. Make sure the email is spelled correctly and request a new send if needed.

Reload the page, sign out and back in, or clear your browser cache. On mobile, closing and reopening the installed app usually fixes it.